FAQ

We accept PayPal, credit cards and debit cards or a bank transfer for payment.

Shipping costs depend on the region and the weight of the package. The maximum weight of a package is 10 kg. If your order weighs more than 10 kg, it will be shipped in multiple packages. In this case, the shipping costs will be added up for each package. You can view the shipping costs in this table (all prices are in Euros including VAT): 

All prices in the table are in Euro and include VAT.

All prices in the table are in Euro and include VAT.

For Customers from Switzerland:

For deliveries to Switzerland, we recommend using the service of MeinEinkauf.ch. MeinEinkauf.ch will handle all customs formalities and deliver the goods to your doorstep for a small fee. To use this service, please register with MeinEinkauf.ch before placing your order MeinEinkauf.ch. 

Shipping cost for Roman Blinds

Shipping costs for Roman blinds with a mechanism depend on the size of the blind. Often, we ship Roman blinds in two packages. In this case, you will receive two tracking numbers.

How to Calculate the Shipping Costs for Roman Blinds:

• For blinds with a width from 115 cm to 170 cm
  

Shipping cost = Price for a standard package to your region + 10 EUR

• For blinds with a width from 170 cm to 195 cm
  

Shipping cost = Price for a standard package to your region + 20 EUR

• For blinds with a width from 200 cm to 245 cm
  

Shipping cost = Price for a standard package to your region + 35 EUR

For exact shipping costs to your location and your order, please refer to the provided table or contact our customer service.

Fabric samples are sent without a tracking number. The delivery time is 5-15 working days.

The delivery time for ready-made products is:

• 3-5 days to Germany
• 3-5 days to Poland
• 5-10 days to Austria
• 1-2 weeks in other EU countries
  
• Approximately 1 month worldwide
  

If you do not receive your order within this time frame, please check the status of your package with the tracking number or contact us.

The delivery time for custom-made products consists of the production time and the shipping time. The production time, which is specified on the product page of each item, must be added to the shipping time.

The shipping time for custom-made products is:

• 3-5 days to Germany
• 3-5 days to Poland
• 5-10 days to Austria
• 1-2 weeks in other EU countries 
  
• Approximately 1 month worldwide 

As we tailor these orders specifically for the customer, the production and internal logistics require additional time. We ship the package as quickly as possible, and sometimes a shorter delivery time is achievable. If you need the items urgently, please contact us.

Fabric samples are sent without a tracking number. The delivery time is 5-15 working days.

All shipments (except for fabric samples) receive a tracking number. After completing the purchase, customers can track the status of their order in their account or on the delivery company's website. Fabric samples are sent without tracking numbers.

You can return your order within 30 days. Once we receive the return and verify that the item is unused and undamaged, we will refund your payment and shipping costs within 14 days. Please inform us via email at alemiragroup@gmail.com before returning the item to ensure a quick refund.

Please include the order or invoice number or your full name (as used in the order) in the return documentation, so we can quickly identify your order and process the refund within 14 days. The address label on the package is often damaged and illegible, so we ask you to include the return information inside the package. Without this information, the identification process can be significantly delayed. If you do not receive the payment within 14 days of the return, please contact us via email at alemiragroup@gmail.com and let us know.

If the item is damaged, we reserve the right to withhold part of the refund. We do not cover the return shipping costs.

If you wish to return your order, please send the goods to the following address:

• for Germany:
  

Global24

"Alemira Group s.r.o."

Oldenburger Ring 3

02829 Markersdorf 

• for France:
  

Global24

"Alemira Group s.r.o."

22 rue Edmond Rostand porte 0012

59130 Lambersart

• for Austria:
  

Global24

"Alemira Group s.r.o."

Franzensbrückenstrasse 14 ,

1020 Wien 

• for Holland
  

Global24

"Alemira Group s.r.o."

Afrikastraat 23,

6014CG Ittervoort

• for Italy:
  

Global24

"Alemira Group s.r.o."

Via Papa Giovanni XXIII n 13/15,

20053 Rodano(Mi)

• for Spain
  

Global24

"Alemira Group s.r.o."

Martorell Highway 104-108,

08740 Sant Andreu de la Barca

We make all orders labeled "Customized" individually for each customer. It is unlikely that a personalized item with individual sizes will fit a new customer. We warn customers even before placing an order that personalized items are non-returnable. 

If you wish to place such an order, we ask you to enter the dimensions very carefully when placing the order. 

We only accept the return of goods which do not show any signs of use. Items which have been personalised cannot be returned.

1) Please put the product and all packaging elements (labels and tapes) in a bag (preferably in the original packaging with a label). The goods are received in the warehouse and can only be identified by the label. This is very important in case of partial returns. 

Please do not crumple the item and find a box or bag according to the size of the item.

2) It is advisable that you notify us of your return by email.

We will then be able to process your return much faster and refund your payment. We will give priority of refund to those customers who have notified us in advance.

3) Please write your contact details very clearly: name and surname as given in the delivery address and preferably the order number or invoice number. 

Sometimes the warehouse staff can't understand or miscommunicate your contact details because of illegible handwriting, and we do not know who to reimburse. 

If you have sent the goods and have not received your payment within 14 days, please contact us.

Sometimes customers enter the wrong person's details when placing an order, e.g. the husband placed the order and the wife's details are included in the refund. In this case, it is also difficult to find the right customer.

4) You may send the goods back within 30 days of receiving the order. If more than 30 days have passed since we received your order, please write to us to let us know your intention to send the goods back. We will write to you to tell you how to do this.

5) If you have received a return label (only valid for some orders) please stick it on the bag or box and send the goods back to us. 

Please send the goods to this address by any courier:

• for Germany:
  

Global24

"Alemira Group s.r.o."

Oldenburger Ring 3

02829 Markersdorf 

• for France:
  

Global24

"Alemira Group s.r.o."

22 rue Edmond Rostand porte 0012

59130 Lambersart

• for Austria:
  

Global24

"Alemira Group s.r.o."

Franzensbrückenstrasse 14 ,

1020 Wien 

• for Holland
  

Global24

"Alemira Group s.r.o."

Afrikastraat 23,

6014CG Ittervoort

• for Italy:
  

Global24

"Alemira Group s.r.o."

Via Papa Giovanni XXIII n 13/15,

20053 Rodano(Mi)

• for Spain
  

Global24

"Alemira Group s.r.o."

Martorell Highway 104-108,

08740 Sant Andreu de la Barca

6) Once the parcel is received at the warehouse, it will be sent to our main warehouse where the warehouse staff can check and forward the details to our office. We will then refund your payment.

Linen is an expensive and not easy material to work with. A lot of effort and time goes into the production of linen fibre and afterwards linen fabric. So many people were involved in creating your order. They are the farmers who grew the linen, the workers who transformed the fibre into fabric, the seamstresses who cut and sewed for you and many more. We ask that you respect the work of these people and treat the product with care, even if you don't like it and are disappointed.

It takes the seamstress several times longer to tailor a product to the customer's size than it does for mass-produced goods. The seamstress cuts each item individually “by the thread” and not like a multilayer pie of fabric in mass production. Close attention is paid to every seam and other elements and all seams are ironed during the sewing process for better control. The result is a first class tailoring to your measurements, which is perfect for your home. Custom-made linen textiles are an investment in your home.

If you still have any questions, please email us.

When sewing a product to the client's size the seamstress spends a lot of time on preparatory work such as pre-washing the fabric for some items, ironing and cutting. The seamstress consistently carries out all the orders she receives. Some time is spent on in-house logistics before the final picking and delivery of the order. We always try to have orders sewn and dispatched faster than the stated deadline.

We use fabrics from the Baltic countries, Poland, Russia and Belarus. Our workshop is located in Poland.