FAQ


How can I pay for an order?

We accept PayPal, credit cards and debit cards or a bank transfer for payment.

What is delivery cost?

A price of a delivery depends on a delivery country and a weight of shipment. If the weight of your order is more then allowable weight according to a table, we will send your order in parts.
We divided 4 delivery zones for easier calculation of a delivery price.
1 Zone - Germany
2 Zone - European Union (Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain , Czech Republic, Hungary, Cyprus)
3 Zone - Rest of Europe
4 Zone - Israel, Australia, Brazil, China, Japan, Canada, Saudi Arabia, USA, United Arab Emirates

 

Weight  0-1 kg 1-2 kg 2-5 kg 5-10 kg 10-15 kg 15-20 kg
1 Zone  6.0 6.0 6.0 6.0 6.0 6.0
2 Zone 12.9 16.9 19.9  22.9 25.9 29.9
3 Zone 29.9  34.9  40.9 50.9  60.9  70.9
4 Zone  20.9 32.9   42.9 75.9 102.9 125.9

 

*All prices in the table are in EUR

What are the terms of delivery?

1 Zone 2 Zone 3 Zone 4 Zone
Delivery time
1-3 working days
Delivery time
5-7working days
Delivery time
2 weeks
Delivery time
5-6 weeks

* About delivery zone, see above

How can I track my order?

We use a service of DHL and Deutche Post for delivery for most of our orders. All shipments have its own number for better tracking. You can track the status of your order in their personal account on our site or in a special section of the website of the carrier:
Deutche Post 
DHL

What are your return policy?

You can return your order within 14 days. Satisfaction of all our customers is really important to us. You can return goods withing 14 days from a moment of receiving it without explaining the reasons. After receiving the goods back we check the conditions of it. If the item is not corrupted or used, we will return your payment within 3 working days.
Let us know about your claim by e-mail before you will send the goods back.
If you have decided to send back your order, send the goods with the address:
Alemira Logistik, c/o Marco's Group Ltd. & Co.KG, Industriestr. 2a, 76275 Ettlingen, Fax 07243‐344918, alemiragroup@gmail.com
If the item is corrupted, we will reduce a part of a refund.
We do not refund the price of a back delivery of the order.
You can find all return information here.

Terms and Conditions

You can find all information about Terms and Conditions here.

Privacy Policy

Your privacy is important for us. You can find our Privacy policy by clicking here. This privacy policy is valid for all products and services provided by Alemira Group. By using this Site, the User accepts the privacy policy.

Information about our company

Our company is located in the Czech Republic.
Our registered office address is Alemira Group s.r.o., Lyckovo nám.  508/7, 18600 Prague, the Czech Republic. Our registered VAT number is CZ28730879.
If you want to contact us, please email: info@varvarahome.com

How to care about linen products

You can find all information about linen care here.

I have other questions

If you have any questions or problems, contact us, please.