About Our Company

 

TERMS AND CONDITIONS

1.    Introduction
1.1.    This website (www.varvarahome.com), is operated by Alemira Group LLC («Alemira Group») . «User» and "you"  is referred to as any person placing an order via this website.
1.2.    The realtionship between the User and Alemira Group  are regulated by the General Conditions. The User confirms to have read and accepted the General User Conditions.
1.3.    The information mentioned above is in force at any location from which you are using the Site.
1.4.    The present General Conditions may be changed without a prior notice at all times. Any purchase after the change should be accepted by the client.
1.5.    The general Conditions may be filled in by other conditions if it is mentioned. If they are on contrary, the present General Conditions will have priority.
2.    Accuracy of content
2.1.    The User can find  information of products and prices and the detailed order information at the «Product Info Page». It can be changed and corrected. Changes to the contents can be done without a prior notice.  Alemira Group has made product information accurate and have displayed the colors of the products as accurately as possible. The weights, dimensions and volumes of the products are approximate. We cannot guarantee that your screen's display will accurately reflect the color of the product on delivery.
2.2.    Alemira Group is not responsible for the use of this Site, its content and possible errors. It is not responsible for any incorrect display of the data.
3.    Prices
3.1.    VAT is included in the price for delivery in the European Union displayed on the Site. Forwarding charges are not included in the price. The currency is clearly mentioned. Alemira Group will inform you as soon as possible if an error is found in the price of the products you have ordered and you can cancel your order, free of charge.
3.2.    Prices for delivery outside the European Union can have extra taxes for the recipient in some cases.
4.    Ordering
4.1.    You can place an order if you are an adult aged 18 +. The ordering process consists of following steps:
a.    You add the products you want to purchase to your shopping cart;
b.    You choose your delivery option;
c.    You enter the delivery address;
d.    You enter your billing address together with the payment information;
e.    You accept the General Conditions;
f.    You review your selection.
4.3.    Alemira Group will send you an e-mail confirming receiving your order after submitting your order. If you pay by credit card, you will also receive an e-mail containing your payment status. You will also receive a notification of shipping your goods.
5.    Payment
5.1.    All payment methods are described in the section «Payment» posted on the Site. With respect to our payment modalities for credit cards as well as to the security modalities we refer to the «Privacy policy» posted on the Site.
5.2.    Alemira Group is the owner of the sold goods until the day of complete payment of the price and possible late payment interests and/or indemnities.
6.    Delivery
6.1.    We use a service of DHL and Deutche Post for delivery for most of our orders. All shipments have its own number for better tracking. Customers can track the status of their order in their personal account on our site or in a special section of the website of the carrier.
6.2.    A price of a delivery depends on a delivery country and a weight of shipment. All shipping information you find here.
7.    Privacy policy
7.1.    Your privacy is important for Alemira Group. You can find our Privacy policy by clicking here. This privacy policy is valid for all products and services provided by Alemira Group. By using this Site, the User accepts the privacy policy.
8.    Limitation of Liability
8.1.    Alemira Group is not responsible for an uninterrupted availability or access to the Site, problems of the computer system, viruses or other inconveniences, which might come from the use of the Site.
8.2.    Legal Warranty: a legal warranty equal to 2 years exists for customers. This warranty only covers a lack of conformity, which already exists in the supplied goods. The seller commits itself to replace the concerned goods free of charge during this period. Defects after a period of 6 months following delivery are not considered to have been present at the time of delivery, it is a subject to proof by the customer.
8.3.    Warranty conditions: The customer needs to present its sales receipt or invoice to demand a warranty. The warranty is non transferable. Any defect must be reported within two months after it has been discovered. Afterwards, every right to repair or replacement is void.
8.4.    Exclusions: Defects caused by accidents, worsening of the condition through negligence, use of the goods in conflict with the purpose for which it was designed, falls, wrong following the operating instructions or the manual, rough use, adjustments or modifications, improper installation, poor maintenance, abnormal, commercial or improper use are not the subject of warranty.
8.5.    Use of the goods: Alemira Group is not responsible for loss or other damages of any kind, which the User or third person would suffer in the use of the goods.
8.6.    Delivery and other exclusions: Alemira Group is not responsible for any delay. All the deadlines are only indicative without any obligation on the part of Alemira Group. Alemira Group is not also responsible for any damage it would be caused by its fault or negligence, even in cases of gross negligence. You cannot get a compensation for any consequences or any other damage that cannot be foreknown by one of the parties at the time of closing of the sale.
9.    Use limitations and intellectual property rights
9.1.    This Site is prepared by Alemira Group for your personal and non-commercial use. Please do not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, or create derivative works from information or material on this Site. Copying or storing of any content for other than personal, non-commercial use is not permitted.

PRIVACY POLICY

1.    Use of information
1.1.    Alemira Group LLC manages the processing of the personal data in a database.
1.2.    "Personal Data" is defined as: your name, title, addresses, telephone number, e-mail address, credit card number and similar information. This information will be collected when you subscribe to our newsletter or fill out certain fields, when you participate in a contest or when you make an online order. Alemira Group LLC will also process information with respect to the visited pages on the Site ("tracking") as to be able to satisfy the needs and desires of the User.
1.3.    We don't store any customer financial details (debit and credit card numbers).
2.    Correction or deletion of your information
2.1.    If you need details of Personal Information compiled about you, contact us at info@varvarahome.com or through the contact center. These personal data can be modified or deleted in case of legal grounds. You can always ask not to be contacted anymore for direct marketing purposes through the email address mentioned before.
3.    Links to other sites
3.1.    The Site may provide links to other web sites. If you leave the Site and enter another web site, the Privacy policy of Alemira Group LLC no longer applies. Alemira Group LLC is not responsible for the information on another site.
4.    Privacy Policy Acceptance
4.1.    This Privacy Policy provides you with all information necessary to make the choice to use this Site or not and provide your personal information to Alemira Group LLC. You recognize and accept the Privacy Policy by using the Site and communicating with us by email. This automatically implies your approval of the processing your personal information (see Privacy Policy).

COOKIES POLICY

The Site uses "cookies". A cookie is a small piece of information sent by a website that is saved on your hard disc by your computer's browser. It holds information a Site may need to interact with you. Cookies are used to allow us to track your visits to our Site and to make the shopping process easier.
Cookies can be used by a Site to recognize you. When you access the Site, we will log the IP address of your internet service provider in our web server logs, collect related information such as a browser type, operating system and pages visited.
We store no personal information about you in the cookies. Your address and email address is stored safely and separately on our secured servers, You need to provide a password to access it.
For more information, please refer to www.allaboutcookies.org.

ABOUT COMPANY

Our company is located in the Czech Republic. Our registered office address is Alemira Group s.r.o., Lyckovo nám.  508/7, 18600 Prague, the Czech Republic. Our registered VAT number is CZ28730879.
It is best to contact us by email info@varvarahome.com.